The Roles

£75,784 - £83,011

 What You’ll Be Responsible For

• Leading and motivating dedicated housing management teams to deliver outstanding, resident-focused services.
• Setting strategic direction and leading service transformation across tenancy management, estate services and community engagement.
• Driving continuous improvement, innovation, and service performance using robust data and resident feedback to sharp service delivery
• Managing complex risks, resolving and learning from high-profile complaints, and responding to sensitive political and regulatory issues.
• Ensuring Croydon’s housing services are inclusive, equitable, and meet the highest safeguarding and health and safety standards.
• Working in partnership with contractors, residents, elected Members and external agencies to deliver service excellence.
• Supporting financial sustainability by managing budgets effectively and delivering value for money across your portfolio.

What We’re Looking For

We’re looking for a highly experienced and resilient leader with:

• A strong track record of senior leadership within housing management in a complex public sector environment.
• Deep knowledge of housing legislation, tenancy law, regulatory compliance and policy.
• Proven experience in transformational leadership, service improvement and people development.
• The ability to think strategically and operate effectively in a politically sensitive, fast-paced environment.
• A passion for social impact and a commitment to involving residents in shaping the services they receive.
• Strong financial acumen, partnership working skills, and an inclusive leadership style.

You’ll also bring:

• A degree-level qualification or equivalent experience in a relevant field.
• A clear understanding of safeguarding, health and safety, equality, and diversity in the context of housing services.
• Exceptional interpersonal, communication and stakeholder engagement skills.

Salary range: £94,918 - £100,805

As a member of the extended management team, the Head of Compliance will work collaboratively across the division and with other heads of service and directors to ensure the effective and efficient development and delivery of council services that support both divisional and corporate objectives.

Reporting to the Director of Housing: Assets and Repairs, you will be the professional lead responsible for the strategic planning, delivery, and assurance of statutory compliance programmes across the Council’s housing stock. This includes overseeing all “big six” compliance areas: asbestos, gas, electrical, water hygiene, lifts, and tier 2 compliance areas to ensure Croydon Council meets all health, safety, and regulatory requirements.

You will lead the compliance function, manage specialist teams, and work closely with partners and contractors to maintain resident safety, regulatory compliance, and continuous improvement. The role carries significant responsibility, requiring the ability to manage risk, demonstrate technical expertise, and influence high-quality service outcomes in a complex environment.

You will also manage a multimillion-pound service budget and play a key role in supporting transformation projects, data integrity, and strategic planning that reflect Croydon’s values and commitment to its residents.

What you’ll need to succeed

• Proven track record in senior-level property compliance roles, particularly within large or complex housing environments.
• Significant experience in managing programmes associated with statutory compliance in housing, covering all six core areas (asbestos, gas, electric, water, lifts, fire).
• Demonstrated experience of managing multi-disciplinary teams, contractor relationships, and influencing service improvements.
• Strong communication and stakeholder management skills, with the ability to engage confidently across internal teams, regulators, and residents.
• Experience developing assurance frameworks, reporting mechanisms, and improvement plans in response to audits or regulatory inspection.

Qualifications

• A degree in a compliance-related discipline or equivalent professional experience.
• Minimum Level 5 qualification in mechanical, electrical, or related field, or substantial experience in a senior compliance leadership role.
• Relevant certifications such as NEBOSH, Chartered Institute of Housing (CIH), or equivalent.
• Membership (or working towards membership) in a recognised professional body (e.g., RICS, CIOB, CABE, IFE, or IOSH).
• Evidence of ongoing Continuing Professional Development (CPD), including formal leadership or project management training (e.g., ILM, PRINCE2, or similar).